Child Protection Worker (Family Services Worker - Intake) - Same Day Response Services & Telephone Intake Function

Position Details

  • Title
    Child Protection Worker (Family Services Worker - Intake) - Same Day Response Services & Telephone Intake Function
  • Competition number
  • Number of positions available
  • Type of Position
    Permanent Full Time
  • Salary Range
    $61 – $82
  • Date Published
    April 8, 2019 08:00 AM
  • Closing Date
    April 22, 2019 11:59 PM

Position Description

NOTE: This position will require the incumbent to work in both the Same Day Response and Telephone Intake functions based on a schedule prepared by the Supervisor. The Role will start off as a SDR position for a few months.


The Position:              

The SDR child protection worker provides investigative and protection services for both traditional and customized same day response files to voluntary and non-voluntary families and children within established procedural guidelines and critical time frames (within a 12-48 hour response) as mandated by both the CFSA and the Society. This responsibility is performed through appropriate consultation with the supervisor.


The incumbent is required to maintain client records in accordance with Society and Ministry Standards including case notes, plans of service, plans of care, social histories and other required reports. The position completes investigations including protocol and institutional investigation, serious occurrences and diplomatic immunity cases. The worker will also prepare appropriate cases for court, according to Society and Ministry guidelines and will establish community links with service providers in our community.


The Telephone Intake Worker responds to and assesses all referrals and/or requests for service to determine the immediacy and nature of intervention required as per CFSA, Revised Ministry Standards, Child Abuse Standards and Differential Response Model.


This responsibility is performed through appropriate consultation with supervisors and supervisory review of incident reports and files designated to be be brief serviced, closed and assigned for investigation or assessment as required. The incumbent is also required to complete accurate and timely data entry in our in-house software.


Hours of Work:

The SDR/T.I. child protection worker is expected to work flexible hours according to program needs. Schedules are developed on a monthly basis. Members of the team are expected to work the 11:00 a.m. - 7:00 p.m. shift on an average of four to five times per month.



  • BSW, MSW or Bachelor’s degree in a related field with relevant work experience;
  • 2 years experience working with children and families;
  • Experience in providing Intake Services and Telephone Intake services is an asset;
  • Excellent interpersonal and communication skills on the phone.
  • Experience in developing and maintaining positive community partnerships and working relationships;
  • Knowledge of the community resources and services;
  • Excellent assessment, engagement and crisis intervention skills;
  • Ability to deescalate and manage conflictual situations;
  • Strong administrative, planning and organizational skills;
  • Demonstrated knowledge, skills and abilities to work effectively with diverse communities and Aboriginal Peoples;
  • Superior verbal and written communication skills in English and French are required.


Salary:         Commensurate with training and/or experience:  

                   CPWII        $61,205 to $82,844


Start Date:   ASAP