working together

with families and community service partners to resolve any concerns or struggles that the families might be experiencing.


At The Children's Aid Society of Ottawa, protecting children and youth from potential harm is our goal. In many cases, the best support for the child and family is by supporting and working with them within their own homes to address any challenges they may be facing. When this is not the best course of action, we work in collaboration with the child or youth's community or extended family to provide appropriate care. Our child protection workers also work with additional professionals who know the child, such as doctors, teachers, nurses, or other community members, to address immediate concerns and to develop a plan for the future. This collective effort helps to provide a network of community support for the child or youth and their families in order to provide the most suitable care for their unique situation.


Under the Child, Youth and Family Services Act, The Children's Aid Society of Ottawa is mandated to:

  • Protect children when necessary
  • Investigate allegations or evidence that children under the age of 18 may be in need of protection
  • Provide guidance, counselling, and other services to families in order to better protect children and prevent circumstances requiring the protection of children
  • Provide care and supervision for children assigned or committed to its care
  • Place children for adoption when necessary


Language of Service:

The CAS provides services in English and French in accordance with the legislation. If you are not comfortable in English or French, the CAS will make every effort to provide you with appropriate interpretation services and supports to assist you in receiving services from the CAS.

Business Hours:

Office hours are open from 8:30 a.m. to 4:30 p.m. Monday through Friday, however protection services are available 24 hours a day, seven days a week at (613) 747-7800 (and follow the prompts).